To allow us to provide a quality service as efficiently as possible, you need to:
Inform our staff if you are allergic to any chemicals or substances before the receiving any service. Also, if you have DIABETES.
Whilst receiving any service please provide our staff with your feedback and or comments on their services so our staff can satisfy your requirements straight away.
Inform the staff /salon manager immediately if you have any concern relating to the salon, the staff, or any service.
Inform the staff /salon manager immediately if you have any concern that you have any infection or any other abnormal reaction or condition with respect to your nails.
Children under 7 years old should be accompanied by an adult at all times. We will not take any responsibility if any accident happens to your child/children during your treatment at our salon.
We hold no responsibility for the loss of your personal belonging while you are having the treatment at our salon.
Please do not touch any of the salon equipment. If handled wrongly, it can be very dangerous e.g. nail drills
Please ensure if you would like nail art on your set, you let us know at the point of booking to ensure we have sufficient time to do exactly what you ask for and to ensure we have all of the products etc that we need. BASIC NAIL ART: This will typically allow up to 15 minutes and include one accent nail per hand. DETAILED NAIL ART: This will typically allow up to 30 minutes and include design on 2-3 fi ngers per hand.
Cancellation Policy
At The Happy Nails we require a minimum of 24 hours notice to cancel or amend an appointment. Please also be aware that if you exceed our 10 minute lateness policy and we cannot carry out your appointment, we will endeavour to offer you an alternative service, however if you refuse this and forfeit your appointment, you will be charged 100% of the booking. This policy applies to all clients and all bookings. Thanks in advance for your understanding and cooperation and we look forward to seeing you soon for some well-deserved pampering!
Lateness Policy
We do understand that sometimes life can get in the way of things, the result of this making you late for your appointment. This has a huge impact on our salon and a knock on effect on our other clients. At The Happy Nails, we operate a 10 minute period of discretion from the allocated appointment time. If you arrive after this time, we cannot guarantee we will still be able to honour your appointment. We will endeavour to offer you an alternative service within the time we have left available, however if you decide you do not want this and forfeit your appointment, you will be charged 100% of your appointment cost. If you know you are running late, please let us know as soon as you can, and we will do our utmost to accommodate as best we can.
Seven Day Repair Policy
The Happy Nails offers a seven day repair policy on your nail treatments. This means we will carry out any repairs we consider are as a result of our workmanship, free of charge during the first seven days from your treatment. If you require a repair after that time, there will be a small charge applied. We do not have set prices for these repairs; however, it will be discussed and agreed upon prior to any repairs being scheduled or carried out. Please be aware that that your nails, particularly nails with extensions, do have a life span and the level of care you apply to looking after them hugely influences this. Traditional polish services are not guaranteed. We would highly recommend checking out our ‘Nail treatment aftercare guide’ (which you can access in our website) for more advice on how to take care of them and ensure you get the longest possible time out of the treatment!
Staff Member Request Policy
Please be aware that requests may be subject to change. We will do everything in our power to ensure that your appointment remains with your chosen technician. Our aim is to keep all of our clients happy and ensure everyone gets exactly what they want. 99% of the time we can make this happen, but sometimes due to unforeseen circumstances, we may need to make changes. We will let you know in advance (if possible) and give you the opportunity to reschedule if you wish. However if advance notice isn’t possible, and you have been allocated another technician and then refuse that appointment when you arrive, we will unfortunately need to charge you for that lost appointment time. Please be aware that your appointment booking is with ‘The Happy Nails’ and not a specific technician, but please rest assured that all requests are prioritised, and moving these really is a last resort for us! Thanks for your understanding.
Refund
No cash refunds will be given after you have left the salon. As soon as you have walked out the salon door that means you have accepted and are happy with the service provided to your nails.
If you are not happy with your nails, please make us aware of it before you pay. We will adjust them to your satisfaction or remove any enhancements or coatings that have been applied. No refund will be given because you have simply changed your mind.
Thank you for reading and understanding our operating policies, your co-operation, along with your punctuality, is very much appreciated. We look forward seeing you in the salon again soon to give you the nail treatments you enjoy and deserve.